Quality Management Issues that Keep You Up at Night
Quality control management make a significant contribution to a manufacturer’s bottom line. Unfortunately for quality managers, there are numerous and persistent challenges associated with the job. These quality management issues vary based on the nature of the business, but they trouble small and medium-sized companies alike.
If you’re in quality management, these issues might sound familiar, and they just might be keeping you up at night.
A Culture of Working in Silos
Most companies that have been built over the years have a very siloed structure, and quality management is still typically seen as the responsibility of a distinct quality department.
Company management must realize quality management shouldn’t be stuffed into a silo. Quality management ought to be an enterprise-wide program that touches all facets of the company, from the chief executive to the maintenance crew.
Resistance to Change
Innovation can include anything from a change in day-to-day practices to the creation and adoption of new technologies. In manufacturing, the impacts of technological innovation are limitless, often triggering massive shifts in structures, processes, equipment requirements and needed skill sets.
Quality managers know resistance to change creates barriers to effective quality management. A recent case study involving the Norwegian business EDB Card Services AS found workers and middle managers were more open to change, while upper management saw change as added burdens on resources.
Legacy systems are another big barrier to change. Long-held systems stick around because companies want to leverage their remaining usefulness due to the heavy investments involved in creating them. This resistance has led to the stagnation of numerous industries, such as the US auto industry, which fell behind German and Japanese auto industries that were quick to embrace lean manufacturing practices.
A Lack of Resources
In today’s manufacturing landscape, buy-in on issues of quality from employees on the production floor is just as important as the buy-in from top executives. Regrettably, quality managers often have to deal with a lack of material support from upper management.
The Norwegian case study also found managers saying that correcting errors and defects require time and they would rather hand over quality-related tasks to others so they could concentrate on assigned tasks. Consequently, upper management didn’t understand the need to set aside resources required for higher quality.
More Supply Complexity
Recent trends in production have pressured businesses to expand into new areas where they can make use of lower costs and greater availability of raw materials. Globalization has also produced more intricate supply chains that call for management throughout the entire global supply chain, further complicating quality management.
As a main part of the supply chain, logistics can be a nightmare if the circulation and storage of raw materials, finished goods, parts and important information between the point of origin and the point of usage are not correctly managed.
At Labor Temps, we stay informed on the challenges and pain points our clients face on a daily basis. If your organization is currently looking for an in-the-know staffing partner, please contact us today.