Manufacturing Case Study
Labor Temps Delivers Consistent, Reliable Staff to Manufacturing Industry
Manufacturing organizations continuously need to manage the staffing needs of the business against the availability of qualified labor in order to ensure on-time order completion while keeping labor costs within budget. Maintaining optimal staffing levels often creates a number of challenges for the business, particularly as peak production periods often call for a much higher level of staffing.
This customer was specifically finding difficulty with shift staffing and were struggling to find qualified, available contract labor for second and third shifts, putting projects at risk and increasing the demand for their internal staff.
As these demands continued, existing staff were often overwhelmed with additional work, which led to stress, absenteeism, and high turnover rates, which compounded the issue further.
This customer also struggled to stay on top of minimum wage hikes, which contributed to their ability to find and keep qualified labor.
“What sets them apart from all our suppliers is their commitment to customer service.”
This customer selected Labor Temps to help fulfill their machine operators, general factory workers, and cleaning staff. Labor Temps has been providing qualified resources for over five years with great success.
“We probably use anywhere from 20-25 contractors a day from Labor Temps,” their Human Resources lead said. “But what sets them apart from all our suppliers is their commitment to customer service.”
Labor Temps was able to make an immediate impact to alleviate the lack of quality labor for second and third shifts. This customer has been so happy with the resources provided, they’ve hired many of them on as full-time staff.
This customer also said along with their unmatched communication and customer service, Labor Temps candidate quality is higher compared to their competition. Labor Temps has also been a true business partner, proactively discussing minimum wage changes to help the customer attract and retain quality talent.
“They are extremely thorough,” the HR lead said “Our account manager follows up with me daily to make sure we have what we need and visits us onsite frequently. Their customer service is top-notch.”
It’s this working relationship that makes Labor Temps a first choice for this customer’s staffing needs. “My account manager is diligent, she is on top of everything,” the HR lead said. “She’s easy to work with and very accommodating to last minute changes.” And in this business, last minute changes are an everyday occurrence.
“Involvement is critical,” the HR lead said. “if there’s an issue, it’s solved immediately. Their response time is incredible.”
About this customer:
This 60-year-old company is a leader in plastic injection molding, utilizing 27 presses with 170 to 1500 tons of capability. They do pre-molding consultations on design and fabrication and see it through to a completely finished product that’s ready to ship. They also provide assembly and packaging services, resin, design and engineering, and in-house custom decorating services for customers nationwide.
Their dedicated and experienced staff work with a broad range of customers in many industries, including: point-of-purchase, telecommunications, automotive, marketing products, industrial products, office supplies, medical accessories, and consumer products.
About Labor Temps:
Labor Temps has been serving the Chicagoland area since 1990, providing Staffing and Managed Services solutions through Customized Workforce Management, state of the art technology, value enhanced services, and experienced and tenured staff.